Infrastructure Engineer

Job Ref: 50188595
Sector: Cloud and Infrastructure
Job Type: Contract
Date Added: 25 April 2018
  • West End, London, England
  • Competitive
  • Salla Savolainen
  • 0207 654 1090

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Infrastructure Engineer | London | 6 weeks rolling | Windows Server, MS Office, VMware, Networking, Citrix

The Role:

To provide primarily third level support to high level for a varied calibre of customers and personnel.

You will also support the first/second line team to resolve issues that come into the service desk acting as a primary point of escalation for more challenging issues

Ensuring that incidents are resolved in a timely manner to meet defined service level targets

Proactively help resolve tickets where required

To participate as a project resource as and when required

Participate in on call rota as required

The candidate ideally should have experience of the majority of the following:

Windows Server 2008 R2 / 2012 R2, Windows 7 / 8 · Microsoft Office suite · Active Directory / MS Exchange 2010+ DAG

Email security products, e.g. Mimecast / Mcafee

VMware ESX 5.*6.*

Networking knowledge covering LAN/vLAN/WAN/WLAN technologies including routing and fault finding.

HP Server, SAN Hardware NetApp experience would be a bonus. Wintel Environment, to build manage and maintain various servers and resources. Configure, Manage and administrate mainly iscsi type storage devices.

HP Desktops and Notebooks

Cisco / HP Switch technology including management of integrated Wi-Fi

Meraki / Watchguard Firewall and Secure Remote Access appliances

Citrix & Netscaler management and administration

SQL Maintenance

Mitel Administration

O365 and Azure

Strong Scripting ideally with PowerShell and Kix

Strong Symantec Backup Exec skills and backup management and enterprise vault would be beneficial.

Veeam Replication and management

Strong Imaging WDS

Strong server Monitoring Skills.

Change Control

OS Ticketing system

Further Skills:

Be passionate about customers and service, with a strong will to make a difference

The ability to work in a dynamic environment, prioritising and multi-tasking effectively

Good knowledge of GPO deployment and configuration

Demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues

Strong problem solving abilities and excellent communication, customer handling and inter-personal skills

Strong planning, organising and prioritising abilities

Target focused, proactive and keen to spot opportunities to refine and improve processes and service

Must be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills

Is self-starting, analytical, results and solutions-driven

Have proficiency in appropriate business language and ability to present ideas effectively

Calm and able to focus when in a pressure situation

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

25/05/2018 13:50:04