Snr Web Operations Engineer - eCommerce

Job Ref: 50184085
Sector: ERP and CRM
Date Added: 24 July 2017
  • Watford, Hertfordshire, England
  • £50,000 - £60,000 per Year
  • Arn Terry
  • 0161 888 2527

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Do you have great leadership and communication skills?

Do you take pride on your customer service abilities?

Are you skilled around technical fundamentals and have a talent for problem solving?

The Senior Web Operations Engineer of E-Commerce is responsible for maintaining and improving the availability, performance and usability of various E-Commerce Systems. The role provides breadth and depth of opportunity across the E-Commerce landscape.

  • Responsible for the daily operations of the E-Commerce platform. Ensure systems meet availability goals, transactions perform as expected, capacity is available and user experience is excellent.
  • Participates in E-Commerce projects responsible for leading service transition activities and defining the non-functional requirements that must be met for changes to be operationally ready. Works with various team members to define, implement and test non-functional requirements.
  • Responsible for leading production deployment of each release. Pulls together the cross-functional tasks required to deploy, test and sign-off on all releases.
  • Leads holiday readiness activities responsible for leading volume tests, resiliency tests and similar activities.
  • Drives the resolutions of incidents and problem affecting the E-Commerce platform.
  • Leverages various application performance and web analytics tools and logs to monitor performance and identify any potential issues requiring resolution.
  • Collaborates with leadership and business partners to appropriately assess and prioritize issues affecting the site.
  • Collaborates with team members and vendors to address issues and improve site performance.
  • Provides sound communication to key stakeholders when service disruptions occur.
  • Responsible for reporting the health and trend of the E-commerce platform
  • Tracks changes affecting the E-Commerce environment.
  • Ensures critical systems are highly available with tested backup and recovery procedures in place.

Skills/Knowledge

  • Experience with E-Commerce
  • Experience with Webstore Sales, Merchandising and Supply Chain business processes and systems
  • Experience working with and holding vendors accountable
  • Experience with PL/SQL, etc.
  • Contextual technical understanding of solution architecture, design and development
  • Curious, Inquisitive with strong analytic and decision making abilities
  • Ability to understand and communicate the business impact of technical issues

Desirable

  • Web and Java development experience preferred
  • Website operations experience preferred
  • Experience following ITIL incident, problem and change management processes preferred
  • Experience with service transition processes preferred
  • Experience with monitoring and web analytics tools preferred
  • Experience using SaaS based services preferred
  • Experience with security controls preferred

If the Senior Web Operations Engineer of E-Commerce role is of interest then please do apply.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.