Release Manager - ERP SaaS/Cloud

Release Manager - ERP - SaaS/Cloud - Client facing

My client is an international ERP consultancy organisation, I am assisting them in the search for a Release Manager with the following skills;

Role function and responsibilities:

  • To own the Release Management lifecycle through release planning, building of release packages, deployment, early life support and release closure.
  • To negotiate, plan and manage release activities performed by (Project Management, Cloud Operations, Business Consultancy, Extensions Consultancy, Deployment Management, Test Management, Product Engineering), the client team and any third-party providers, as appropriate.
  • To maintain the release schedule and ensure alignment across the client and third parties.
  • To manage the approval of release content and communicate release details / schedules to all parties as required, including participation in CAB meetings.
  • To maintain the configuration, inventory and 'current status' catalogue documentation for each environment in line with each version release (e.g. Development, Test, UAT, Training, Pre-Production and Production).
  • To provide guidelines and support for the deployment of releases and to continually work towards improving the Release Management tools and processes.

Qualifications and qualities:

  • Good bachelor's degree (preferably in Computer Science or Information Systems).
  • 5+ years of previous Release Management and/or related Project Management experience.
  • Experience of setting up a Release Management function preferable.
  • 3-5 years of experience in ERP / Information Systems operations environments (preferably Cloud-based SaaS implementations).
  • ITIL Certification (or equivalent).
  • ITIL Service Capability Release Control Validation preferable.
  • Technically minded with strong communication and organizational skills.
  • Advanced written and verbal communication skills.
  • Attention to detail (since deployments can include many small, interrelated pieces and small mistakes can have major implications).
  • Knowledge and experience of software development lifecycle.
  • Understanding of branching and merging.
  • Ability to work collaboratively and to coordinate cross-functional work teams.
  • Service-oriented and customer-focused - ability to communicate with many different parts of the business and with clients and partners with differing agendas
  • Demonstrated effective leadership and analytical skills.
  • Ability to 'manage up' and provide reporting / updates to Senior Management in IT and the Business.