CRM Programme Manager

CRM Programme Manager

Our client who is a leading UK housing group are currently undergoing an IT investment and transformation. Selecting and implementing the latest ERP and CRM solutions to replace multiple applications and systems. As part of the programme the overall lead requires a highly capable Programme Manager to select the CRM vendor then tightly manage.

You must have significant experience of the following: -

  • Evaluating and identifying the most suitable CRM solution and Software Integrator
  • Managing the integration, deployment and delivery of this company's SaaS based CRM solutions on a range of exciting client projects.
  • Responsible for the full end-to-end project life cycle, gathering client requirements, facilitating workshops and scoping out the project.
  • Carry out the implementation, configuring the CRM application to the client's needs and managing any integration and data migration activities.
  • Understand customer financials to build cost effective CRM programs.
  • Manage and Vendor relationship and delivery

Required Skills

  • Experience delivering CRM solutions at Programme Management level
  • Experience delivering Target Architecture through projects, as well as Process Framework development and Business Change Programme deliverables
  • Managed Programmes of between £3-10m in value, with multiple delivery work streams * Must have extensive experience working with System Integrators, and 3rd party delivery partners * Has the ability to influence and manage senior stakeholders
  • Broad experience of CRM technology - ideally MS Dynamics