IT Support Engineer / Analyst

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IT / Desktop Support Engineer / Analyst required for a leading international insurance company based at their Chelmsford, Essex office!

Role: IT / Desktop Support Engineer / Analyst

Salary: Up to £33,000 pa. + benefits

Location: Chelmsford, Essex

Few minute walk from the station!


  • Working Knowledge of in-house standard software packages
  • Windows7, Microsoft Office packages: 2007 & 2010
  • Blackberry handheld and BES management (BES 5 & BES 10)
  • Familiarity with Apple products: Laptops, Ipads, Iphones
  • Experience of Computer & User Management in Active Directory
  • Experience of applying folder / files permissions
  • Experience / knowledge of Exchange 2010 admin
  • Knowledge of Citrix 6.5 XenApp 6.5 and Citrix receiver and common issues.
  • Support users via remote tools
  • Knowledge of BMC Remedy Service Desk software (or similar)
  • Understanding of the Service Desk procedure in line with ITIL v3 Best practice


  • Installation of hardware & software including the recording of licenses
  • Maintenance of hardware including liaison with third party suppliers/ contractors
  • Managing of MFD printers
  • Maintaining the BES accounts
  • SCCM Maintenance + Use of LogMeIn Software for remote support
  • Maintaining of user accounts on the Citrix farm
  • Proactive management of Remedy queues, managing unassigned tickets and continuous updating of work info.
  • Create mailboxes and distribution groups
  • Solve mailbox corruption in Exchange
  • Cable & patch management
  • Liaise with & support other technical teams - Internal and external parties
  • To support & facilitate office moves (IT equipment only)

To be considered for this role please forward your Cv to the link below.